Is parking available at Sandy Haven Resort? Andre also confirmed that the tip you so graciously offered was placed in his tip jar and confirm that Ms. Chen was indeed only assisting him to reconcile his end of day work. See 850 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We deserve better and you should know better! Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant. See 851 traveller reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. If she wanted to entertain family then maybe shut the property down and make it a family affair. A warm welcome to Sandy Haven Resort, Negril’s luxury boutique resort. stay opened. DO NOT visit during COVID, This was my first trip with my mom to Jamaica. The food was amazing! We have always been pleased with the location, friendliness of staff (Marlon, Tevin, Andre, Vanessa and Pops come to mind) and food/beverage service. See Hotel Details. Review score, 8.4. We were informed there was a 7pm curfew in place. They are however, gutted by the unkind and unfounded negative comments you expressed of our supportive and very caring Managing Director. See 850 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Unfortunately, over the Holiday Season Negril and the surrounding community was faced with stringent early curfew hours which caused difficulties for staff to get work thus resulting in short staff. Prices are calculated as of 31/08/2020 based on a check-in date of 13/09/2020. This is the version of our website addressed to speakers of English in the United States. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, It saddens me to leave this poor review for Sandy Haven as I have previously always enjoyed the hotel. We checked out and decided to go to another resort that was holding staff over to accommodate guest because of the curfew. Book Sandy Haven Resort, Negril on Tripadvisor: See 849 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. The property was understaffed due to management not properly having staff in place. We are were aware that COVID measures would slow down the pace of things, we were not aware that the owner wouldn't be concerned. We also maintain positive ratings on bookings.com, and hotels.com. Fellow travelers- this is normally a great Negril boutique hotel but I advise that you STAY AWAY when Antoinette Chen is hosting her family and friends- you will be relegated to second class treatment. Are there opportunities to exercise at Sandy Haven Resort? We were delighted when you choose to return to Sandy Haven Resort for the majority remainder of your vacation. For clarification the family group to which you refer were paying guests like yourself and NOT related or known to me. The official page for Sandy Haven Resort in Negril. Thats ok if you have staff in place to accommodate guest, which she did not. A warm welcome to Sandy Haven Resort, Negril’s luxury boutique resort. The Hotel customarily request our arriving guests to provide their ETA for planning purposes however for third-party bookings unfortunately the Hotel does not have access to guests contact details until their arrival. The sudden changes in the hours for the curfew were strictly implemented by the government and is completely out of our control, this has impacted on transportation disruptions for our hard working and dedicated staff whom, together with management and like everyone else have been trying to cope with these challenges while keeping themselves and their families safe throughout this pandemic. The beach is beautiful and well kept. I attempted to show appreciation for Andre, who stayed as our bartender, and watched as she collected all receipts and cash, including the $40 cash tip I was leaving for Andre. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We're now open and look forward to welcoming you! Enjoy added flexibility when you choose FREE cancellation. Also we were told that kids under 12 were not allowed on property which is another reason we booked, however, the owners family had kids around the property. While we were sitting and waiting for our food a party of 35 people from off property showed up for an obviously scheduled dinner. Please visit our privacy page https://www.sandyhavenresort.com/privacy-policy/ for more information. Well, after traveling for several hours to get to Jamaica and then another couple of hours to get to the property and not have any food was awful. The staff at Sandy Haven (GM, Owen, Hendley, Tamar, Tevin, Andre, Vanessa) are hard working, kind and eager to please but they are completely handicapped by the owner and her lack of concern for them and hotel guests. From appetizers to main course , all very delicious. See a detailed description of the hotel, photos and customer feedback. The GM seems to be handling things as best as he can but Im sure working with the owner has got to be quite a challenge. We do appreciate your feedback + look forward to having you with us again in the near future!! 2. Prices are calculated as of 21/09/2020 based on a check-in date of 04/10/2020. Find useful tips from other families. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Everald's Jamaica Private Day Tours, Hotels near Sundivers Watersports & Scuba School. What food & drink options are available at Sandy Haven Resort? Dear Valued Guest, Thank you for taking the time out to share your lovely experience. Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveller reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #28 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Sandy Haven Resort: Great Staycation! We had an idea of the type of weekend we wanted and Heather truly brought that to life for us. Sandy Haven Resort, Negril: Se 856 reiseanmeldelser, 895 bilder og gode tilbud for Sandy Haven Resort, vurdert som nr. When confronted about all of this she was unapologetic and rude! See 853 traveler reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #24 of … A big thank you to Ann and staff for an unforgettable time! The owner was made aware of the guest’s frustration and reluctantly arranged for the beach bar to. Sandy Haven Resort is a luxury boutique hotel located along the seven mile beach in Negril, Jamaica. Read more than 200 reviews and choose a room with Planet of Hotels. A number of scheduled staff were unable to get into work due to the strict holiday period curfew enforcement, however every effort was made to ensure that our valued guests were attended to as promptly and graciously as humanly possible. Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveler reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Now £139 on Tripadvisor: Sandy Haven Resort, Negril. What are some restaurants close to Sandy Haven Resort? Especially when you know you have other guest arriving later in the evening. Sandy Haven Resort is a luxury boutique resort in Negril. What a distraction for me since I was told no kids were allowed. Now $133 (Was $̶3̶6̶0̶) on Tripadvisor: Sandy Haven Resort, Negril. It was typical of her very supportive nature why she was assisting us through this challenging period even though she was on holiday with her immediate family who journeyed from far to be with her. Find the best deal for Sandy Haven Resort (4-star) in Negril, Jamaica. The servers learned our names quickly and made us feel at home. Boy, I wish our experience was the same. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Own or manage this property? I hope after reconciliation he received his hard earned tip! We look forward to your return and the opportunity to render our exceptional service. Sandy Haven Resort are also proud to be given the Travelers’ Choice 2020 award. Dear Ms. Kali Franklin, Thank you for your valuable feedback on your recent vacation stay at Sandy Haven Resort. Check prices, photos and reviews. Now £108 on Tripadvisor: Sandy Haven Resort, Negril. We ordered dinner for a party of 4 people at 6:50pm at the beach bar. At no point were we informed that the property’s inadequacies would severely impact our experience. Our visit was December 2020 amidst the convos pandemic...they are doing great business and keeping up with the changing times.. Really can’t wait for my next visit....I will be going back really soon! It is a pleasure to have had you with us + do look forward to welcoming you once more!! Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Sandy Haven Resort Norman Manley Boulevard Negril Westmoreland Jamaica, Phone: 1 876-957-3200 Toll Free: 1 800-583-8365. Note to guests: Check ins require you to bring the card used for bookings. At 9:09pm we still had not received our appetizers, let alone our meals. 4.3 out of 5 81% of guests recommend. See more questions & answers about this hotel from the Tripadvisor community. Yes, guests often enjoy the ocean view available here. Thank you for the wonderful remarks you extended to our staff who served you and your friends, we have shared your review with them. Thank you for the special mention of several of our hardworking and dedicated staff, I will pass your favourable comments to them. We arrived on 12/30 at 2pm to be informed of a 7pm curfew where bars and restaurants would be closed. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. We arrived on the property on Dec 26th. My friends and I stayed at Sandy Haven this past weekend and we truly had an unforgettable weekend. 2. Ratings: Staff [9] - Cleanliness [8.8] - Location [8.1] My mom's friend stays at this property frequently and has had nothing but good things to say. Yes, free parking and secured parking are available to guests. I was shocked to learn the owner is on the Board of Tourism as she seems to know absolutely nothing about customer service. 1. The prevailing atmosphere is that of a meeting place for friends and colleagues to mingle. We apologize for any inconvenience this may have caused. Resort is located in 2 km from the centre. Now $120 (Was $̶3̶7̶0̶) on Tripadvisor: Sandy Haven Resort, Negril. Sandy Haven Resort are also proud to be given the Travelers’ Choice 2020 award. My family and I have frequented Sandy Haven for the past six years. Understanding of parish rules and laws but confused why we were not informed before arriving. Almond Tree Beach Grill offers an impressive continental breakfast and lunch menu. The Sandy Haven Resort experience goes far beyond bricks and walls. In the entire time of my employment at Sandy Haven I have never heard Ms. Chen berate any team member, she was immensely proud of how well her staff performed despite the many challenges and was very encouraging. Ms. Chen was completely consumed with entertaining her friends and family not paying guests, understaffed the hotel for the holiday and berated staff in front of guests. We ended up coming back to the property after 4 days because we didnt want the money to go to waste and I will not be back to Sandy Haven. Conveniently located restaurants include Niah's Patties, The Best in the West, and Juici Patties. Resort facilities of Sandy Haven Resort Great facilities! Rooms have chic, contemporary decor incorporating leather headboards and (slightly scuffed) dark wood furniture; some bathrooms have nice mosaics showers with rainfall showers and luxe toiletries like exfoliating soap. Email: Reservations Web: sandyhavenresort.com Phone: 1 876-957-3200 Toll Free: 1 800-583-8365. Thank you very much for taking the time out to share your feedback, the Hotel uses this information for training purposes and to make improvements. Please see our partners for more details. What are some of the property amenities at Sandy Haven Resort? At no point were we asked to make earlier than expected dinner plans to avoid the staffing issue. Disappointment with Owner!! Yes, Sandy Haven Resort offers an airport shuttle for guests. Read real family reviews before you book and browse candid photos and detailed information for the Sandy Haven Resort. Does Sandy Haven Resort have any great views? The location of the property has been the draw to Sandy Haven as customer service has always been Stay friendly but slow. My family and I have traveled to Sandy Haven for over 5 years. I understand this is a boutique hotel and because there were only 8 rooms occupied when we arrived It would have been nice to have some food on. Sandy Haven Resort is rated "Superb" by our guests. Sandy Haven Resort Norman Manley Boulevard Negril Westmoreland Jamaica. Featuring tropical inspired decor, all rooms at Sandy Haven Resort feature a flat-screen TV with cable. Priceline™ Guest Score [8.4 Very Good] 【 Sandy Haven Resort Reviews 】 Read reviews by verified guests of Sandy Haven Resort in Jamaica. The family group to whom you refer are NOT related to the owner but were paying guests like yourself with two children over of 12 years of age. Click here to read our COVID-19 protocols. An exclusive boutique resort built in modern urban style set on the famous 7-miles white sand beach location of Negril with 33 units of luxury guest rooms and suites. 3. :-) maybe next time Sandy. Sandy Haven Resort reviews, 000000 Negril, Jamaica. Are any cleaning services offered at Sandy Haven Resort? Issues: 1. All day dining is available at Sandy Haven Resort. If you are thinking of coming to Jamaica, Sandy Haven is the place! Now £157 on Tripadvisor: Sandy Haven Resort, Negril. We appreciate your continued support and look forward to the opportunity to host you and your friends on your return to Negril. It was clear that the property, bar, and scheduled dinner were understaffed. Help others make the decision - add your opinion about the hotel At no point were we provided finger foods or drinks help us with the 2 hour wait on appetizers/ meals. Yes, guests have access to a pool and a fitness center during their stay. more. Now £122 on Tripadvisor: Sandy Haven Resort, Negril. The Hotel has never taken tips paid to staff members; it is appreciated when guest express their gratitude to our esteemed staff. We’ll even let you know about secret offers and sales when you sign up to our emails. We had the most romantic and intimate dinner on the beach , which was truly more than we expected. I must express my extreme disappoint and frustration with the level of service and support provided on 1/2/21. See 862 traveller reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #28 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Nearby attractions include Mary, Gate of Heaven Catholic Church (0.3 miles), Seven Mile Beach (0.2 miles), and The Jungle Night Club, Sports Bar & Grill (0.3 miles). Most popular facilities 1 swimming pool Free WiFi Beachfront Airport shuttle Free parking Restaurant Tea/coffee maker in all rooms Bar Outdoors Beachfront Sun terrace Private beach area Terrace Garden Pets Here you will find a compilation of Tripadvisor reviews from our guests who have recently stayed at our resort. For the first time we came to visit over the NYE holiday and we’re surprised by the disdain demonstrated by owner Antoinette Chen. We recognize that you are a repeat guest and enjoyed your stay with us on numerous occasions previously, we regret that we fell short of your expectations on this occasion. This trip we experienced horrible service, not due to the staff but due to the owner, Antoinette Chen. Failure to do so could result in check in issues. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. hand for the guest especially since the island has a curfew. - See 854 traveller reviews, 793 candid photos, and great deals for Sandy Haven Resort at Tripadvisor. The Jungle Night Club, Sports Bar & Grill, Response from Owen Henry, General Manager at Sandy Haven Resort, Response from A D C, Owner at Sandy Haven Resort, Response from Antoinette Chen, Owner at Sandy Haven Resort, Response from Heather Roye, General Manager at Sandy Haven Resort. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 24 av 82 hotell i Negril og vurdert til 4,5 av 5 på Tripadvisor. To help protect our guests, staff and wider community of Negril, we have implemented social distancing and safety measures. Our reservations team are just a call away! 2,473 were here. I am saddened by the overt disregard for our experience and hope Sandy Haven digs deep and makes adjustments to ensure that no other guests leave feeling the way that we have. We look forward to again hosting you, your family, and friends at Sandy Haven Resort and to have the opportunity to share our warm friendly Jamaican hospitality. Absolutely ridiculous! Book 2020/2021! She was clearly pre-occupied with hosting her family and friends on the property and did so at the expense of all other paying guests. If you continue to use this site we will assume that you are happy with this. Ratings based on 443 Verified Reviews. Yes, dry cleaning and laundry service are offered to guests. Dont get me wrong I LOVE KIDS but not while trying to escape. Which room amenities are available at Sandy Haven Resort? A bathrobe is provided. The guests were informed of the particular and unusual challenge the hotel was facing on that specific night which you mentioned and we gratefully received the full support and understanding of the other guests. We regret that you were displease with some events during your stay. Prices are calculated as of 12/10/2020 based on a check-in date of 25/10/2020. Here you will find a compilation of Tripadvisor reviews from our guests who have recently stayed at our resort. Norman Manley Boulevard, Negril, Westmoreland, 00000 1-866-599-6674. We greatly appreciate your comments. Sandy Haven Resort is rated "Superb" by our guests. Sandy Haven Resort is ranked #48 among luxury hotels in Jamaica by U.S. News & World Report. Everything around was closed. I take this opportunity to point out that any tips given to our hard working and deserving staff is never taken by the hotel, I believe what you observed was misunderstood as I was assisting the bar tender with the closing procedure to enable him to leave for home as early as possible as it was now well past the imposed curfew hours. Guests can relax in their spacious room with attached bathroom complete with a mini-bar. The owner had family on the property the entire time and it was very easy to tell where the staff priority was. See 857 traveler reviews, 899 candid photos, and great deals for Sandy Haven Resort, ranked #26 of … Dear valued Guest, Thank you very much for sharing your beautiful review of your recent stay at our hotel. However, it’s the lack of problem solving demonstrated by the owner, Antoinette Chen, that was most surprising. Unbelievable!! Either you are on a business trip or a vacation, there's a match right for you. 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